HSBC is establishing off-campus drives for the position of Contact Centre Representatives in WFH, India. - Mystcon

 HSBC RECRUITMENT | CONTACT CENTRE REPRESENTATIVES | FRESHERS

JOB DESCRIPTION :

• Answering phone calls from our HSBC customers in a courteous and friendly manner, instilling customer confidence and resolving customer issues at first contact when possible.
  
• Delivering what is promised meets customer expectations
• Provides value-added products and services based on analysis of customer needs and ensures customer understanding of these products
• Aim for individuality, quality and marketing by quickly introducing to customers new value-added products and services that meet their needs.
  
• Performance objectives, quality and efficiency
  
• Compliance with written policies and procedures

ROLES AND RESPONSIBILITY :

• Provides excellent customer service on key inbound customer calls by supporting training and internal communications
• Build customer loyalty by becoming familiar with key products and services
• Own and solve problems and understand how and when it will escalate
• Quality control symbol
  
• Real-time customer feedback through complaints, compliments and customer satisfaction surveys
• Completion of required training and certification
  
• Call numbers lead to providing valuable products and services through conversations with customers, integrating needs analysis, building relationships and overcoming

Position:            

Contact Centre Representatives 

CTC:                     

22K - 40K* Per Month         

Degree:              

12th Pass/Any Graduates  

Batch:                 

19/20/21/22/2023

Experience:       

0 - 2 Years

Location:           

Work From Home or Office

Click Here to Apply - HSBC is establishing off-campus drive

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