WIPRO HIRING CANDIDATES FOR SYSTEM ENGINEER ROLE-CHENNAI AND HYDERABAD

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 WIPRO HIRING CANDIDATES FOR SYSTEM ENGINEER ROLE


JOB ROLES AND RESPONSIBILITY :

  • Good communication,
  • Ability to empathize, calm and manage angry customers with exceptional communication skills.
  • Expertise in basic operating system troubleshooting and willingness to learn new technologies. Troubleshooting Windows, Outlook, One, Citrix. VDI, VPN, security tools etc. with remote assistance
  • Answer incoming calls and respond to customer emails in a timely manner.
  • Handle and resolve customer complaints. Diagnose and escalate issues to supervisors as needed.
  • Provide product and service information to customers. Analyze required information using available resources and propose solutions to clients.
  • Monitor, diagnose and resolve customer complaints using applicable software. Route calls and tickets to the appropriate resources and domains that can best support the user,
  • Document all call information according to standard operating procedures.
  • Recognize, document and alert the management team to trends in customer calls. Create SOPs for new issues and provide resolution.
  • Call logs and detailed reports.

INTERVIEW PROCESS :

  • Online Verbal Round 
  • Group Discussion 
  • Technical Round 
  • Final HR Round 

Position:             

System Engineer

CTC:                     

3.2 - 7.2 LPA*         
 

Degree:              

B.E/B.Tech/M.E/M.Tech/BCA/MCA 
 

Stream:              

Any Stream

Batch:                 

19/20/21/2022

Experience:       

Freshers/Experienced

Location:           

Chennai/Hyderabad, India.

Click Here to Apply - WIPRO OFF CAMPUS DRIVE 

NOTE :

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